Leadership in Quality Case Study Example | Topics and Well Written Essays - 500 words

Leadership in Quality - Case Study Example J.M. Jurian noted that the quality of leadership is attainable, and the success factors are available, but companies are not doing enough to utilize such concepts (Keim 1). Quality and customers satisfaction has since been forgotten because companies have resorted to expansion other than improving service provision. Besides, there is an emphasis to increase profit gains compared to future sustainability. The situation has since grown to an extent where managers who are concerned about quality management seek alternative impacts of business success because valuable lesson learnt concerning cooperate ethics diminishes along with the generation. The most-important activity of any quality strategy is to do away with the wastes of all forms through a cover up of corporate malfeasance and accounting tricks. However, with effective leadership, there should be the focus because it is both the right and the smart thing to do. Ultimately, the current requirement of ethics is education for organizations and individuals. With respect to the above, the quality of service and ethics should not only be based on products and services, but also mutual expectation on th e right thing as it will enhance the smooth operation of economic systems (Keim 1). The hostess action was not in any way consistent with a customer focus on quality philosophy because she did not take much of her time to ascertain the truth about Mark’s reservation even after Mark had confirmed to have carried out the reservation three weeks earlier. Notably, errors do occur in any organization, and this might have led to the missing of Mark’s details in the reservation booklet. Unfortunately, she turned down Mark’s request to see the manager who could have otherwise looked into a proper solution of the above mess if at all she was to engage too much. The hostess also responded with much arrogance, which is against the customer focused quality philosophy when she

The Built Environment And Tourism

The Built Environment And Tourism Tourism has been one of the economic success stories of the last 40 years. It has grown into a major component of the world economy and one of the most highly developed and dynamic industries with an important contribution to incomes and employment. Tourism has been rapidly growing sector and a wide-sweeping socioeconomic phenomenon with broad economic, social, cultural and environmental consequences. It is likely that tourism will continue to dominate the international scene for many years to come. (Sharma, 2011) The environment is perhaps one of the most significant contributors to the popularity and attractiveness of a destination. Sceneries, pleasant climates and unique landscape features have an imperative influence in tourism development and the spatial distribution of tourist movements. Apart from environment, the other important tourist puller is culture in all its diversity across continents. Cultural tourism has long existed, but recent demographic, social, and cultural changes in the main source countries have led to an increasing number of new niche markets in destination countries, including culture-oriented holidays. However, like other forms of development, tourism has also contributed to its share of problems, such as social interruption, loss of cultural heritage, economic dependence and environmental degradation. (UNEP, WTO, 2005). Learning about the brunt of tourism has led many tourists to seek more conscientious holidays. These incorporate various forms of sustainable tourism such as: nature-based tourism, ecotourism and cultural tourism. The major problems arise because the environment (at least in the short term) is a zero priced public good and as with any zero-priced good, is subject to excess demand and over-utilization. This over-utilization of the natural resources and exploitation of cultural heritage especially during the peak periods of tourist activity as well as often ill planned tourism development, have provided a number of examples where tourism is in conflict with the environment (Coccossis, Parpairis, 1995). Not only that, as a result of environmental consciousness, a grea t number of alternative forms of tourism been developed in the last decade. Sustainable Tourism promotes limited-scale, low-impact, community-based activities. It may be defined as tourism that gives stress to the contact and understanding between the hosts and the tourist, as well as the surroundings (Smith Eadington, 1992) or as tourism consistent with the natural, social and community values and that allows a constructive relationship among locals and tourists. (Wearing Neil, 1999). Sustainable environment requires sustainable design. Architecture and design can preserve the memorable and old monuments while it can also create new and attractive qualities in which people can use and enjoy. Architecture has the talent of defining spaces and therefore has a powerful influence on the human behaviour and understanding and this is exactly what is always taken into account in sustainability, maximizing economic benefit and preserving the ecosystem. But what should be the approach to this design to achieve all goals of sustainable tourism or rather what are the tools and principles of architecture that need to be adopted to embrace sustainable tourism need to be developed. Thus the question to be answered is: What should be the architectural approach for sustainable tourism? Defining Sustainable Tourism Sustainable tourism is often considered to be a special kind of tourism that appeals to a particular market niche that is sensitive to environmental and social impacts. This is a narrow view as sustainable tourism is much more than a discreet or special form of tourism. The term sustainable tourism refers to a primary objective to make all tourism more sustainable. It is a continual process of improvement, one which applies equally to tourism in cities, resorts, rural and coastal areas, hills and protected areas. It should be thought of as a division of tourism, not a type of tourism. Sustainable tourism is based on the three pillars of sustainability (economic, social and environmental) and is simply defined by the World Tourism Organization as: Tourism that takes full account of its current and future economic, social, and environmental impacts, addressing the needs of visitors, the industry, the environment and host communities. (WTO, 2005), Sustainability is a process and not an end state. The built environment and Tourism Tourism has an adverse effect on built environment. It could be on architectural faà §ade, change of landuse, overburdening of infrastructure etc. Large scale construction of tourist facilities and other infrastructure tends to change the land use of an area and also disturb the natural ecological harmony of a destination. Also tourism brings changes to the vernacular technology and sometimes the traditional constructions simply vanish giving way to modern construction which is most of the time not following and principles of sustainability. Instead they create harm to the destination, eventually losing the character, being environmentally disturbing and not suited to the needs apart from commercial aspect. Some of the other impacts of tourism on built environment and architecture of a place are: over-intensive urbanization, illegal constructions, pollution, negative aesthetic changes, degradation of quality etc. Need Identification Tourism now accounts for 10% of the worlds economic activity but at the same time it has major impacts on the natural and built environments and as well as on well being and cultures of host population. Ecological, social and economic sustainability are intertwined. Tourism and architecture may be connected to the benefit of the two and ultimately to the benefit of the people. There has been only a very little research on the role of architecture and the approach that should be followed when targeting sustainable tourism. Since building activities like construction of hotels, guest houses, tourist centres, commercial centers etc dominate the development of tourism at any place, there is a need to develop an approach and policy on architectural developments as part of sustainable tourism. This problem is of fundamental importance as it has led to the absence of an adequate theoretical foundation for understanding the dynamics of alternative tourism and the social activities it involves and responding to it accordingly. Sustainable design and planning do not jeopardize the economical benefits that a healthy tourism industry can bring; on the contrary, they can enhance local peculiarities and make use of traditional knowledge and expertise. Where sustainable methods and materials are employed, buildings can be both ecologically and economically profitable, thanks to their lower construction and life cycle costs. This dissertation will be a small effort in the same direction. Scope Sustainability does not require a diminished quality of life, but it does require a change in mindset and values toward a less consumptive lifestyle. These changes must embrace overall interdependence, ecological stewardship, social responsibility and economic feasibility. Various government bodies, international organizations and conventions have stated the importance of tourism and its sustainability. Many countries as well wish to or have already initiated the pursuit to policies of sustainable tourism. In fact one of the most important issues in sustainable development of tourism resources is the consideration and expansion of design and construction standards in order to reach an optimum use of energy, water and land resources. The scope of the study will be to understand sustainable tourism and its forms keeping in mind the delicate destinations specially, be it in terms of their ecosystem, cultural heritage or economic stability and state principles that should govern the architectural design and planning of the tourism infrastructure keeping in mind sustainability as defined above. To lay down the architectural ethics in planning and designing of tourist needs like hotels, guest houses , activity centres etc suitable to the ecosystem ,society and economy. The study will concentrate on the fragile destinations since there is more need there but the applications will be in general universal. The scope of research is in guidelines published by international bodies keeping in mind Indian destinations. Limitations The case studies where sustainable tourism developments have been implemented will not be accessible physically and the research will have to depend on secondary sources of data. The primary case study will be covering a destination which is fragile ecologically, culturally and economically. It might not be possible to make multiple visits and at the same time while doing the survey the lack of academic knowledge regarding the subject amongst hosts could lead it directionless. None of the tourist destinations in India has adopted sustainable tourism as a whole. Few resorts, localities etc have adopted sustainability within them. Sustainable tourism is a relatively new term; the research on it will be limited to data over the past 3o years only. Since the scope has to be limited the research will concentrate particularly on role of architecture in sustainable tourism and not other means of achieving it. When formulating the survey questionnaire, the lack of knowledge about sustainable tourism might lead to indirect framing of questions. Also people will have to be relied upon for being honest which might not be the case for all. 1.7 References and Bibliography References Khaksar,A., Tahmouri,A., Hoseinrazavi,S., 2001, The Reciprocal Effects Of Architecture And Tourism: The Sustainability Approach, Allameh Tabatabai University, Tehran, Iran Sharma,K., 2011, Sustainable Tourism Development Through Sustainable Architecture: A Projected Case Study of Coxs Bazaar, Bangladesh. Masters thesis, University of Huddersfield UNEP and WTO, 2005, Making Tourism More sustainable: A guide for policy makers

The Coldest Winter Ever :: essays research papers

Debut novel by hip-hop rap artist Sister Souljah, whose No Disrespect (1994), which mixes sexual history with political diatribe, is popular in schools country-wide. In its way, this is a tour de force of black English and underworld slang, as finely tuned to its heroine's voice as Alice Walker's The Color Purple. The subject matter, though, has a certain flashiness, like a black Godfather family saga, and the heroine's eventual fall develops only glancingly from her character. Born to a 14-year-old mother during one of New York's worst snowstorms, Winter Santiaga is the teenaged daughter of Ricky Santiaga, Brooklyn's top drug dealer, who lives like an Arab prince and treats his wife and four daughters like a queen and her princesses. Winter lost her virginity at 12 and now focuses unwaveringly on varieties of adolescent self-indulgence: sex and sugar-daddies, clothes, and getting her own way. She uses school only as a stepping-stone for getting out of the houseafter all, nobody's paying her to go there. But if there's no money in it, why go? Meanwhile, Daddy decides it's time to move out of Brooklyn to truly fancy digs on Long Island, though this places him in the discomfiting position of not being absolutely hands-on with his dealers; and sure enough the rise of some young Turks leads to his arrest. Then he does something really stupid: he murders his wife's two weak brothers in jail with him on Riker's Island and gets two consecutive life sentences. Winter's then on her own, especially with Bullet, who may have replaced her dad as top hood, though when she selfishly fails to help her pregnant buddy Simone, there's worsemuch worseto come. Thinness aside: riveting stuff, with language so frank it curls your hair. (Author tour) -- Copyright  ©1999, Kirkus Associates, LP. All rights reserved. --This text refers to the Hardcover edition. Book Description Renowned hip-hop artist, writer, and activist Sister Souljah brings the streets of New York to life in a powerful and utterly

Personal Scarlet Letter

La Seanda Hendrick AP English Ms. Avallone Period 2 October 10, 2012 PERSONAL SCARLET LETTER ESSAY Insecurity, a word we’re all familiar with. A person’s insecurity is a reflection of one’s self-esteem and pride within their self. There are many things I am insecure about: my face, my weight, my body, the list goes on. These are all things that I believe are flaws about myself. I tend to think that everyone is against me. As if I am everyone’s enemy. That no one is as genuine to me as I am to them. My flaw is overthinking. Always over analyzing someone’s words or actions into what I assume they are meant to be.This major flaw of mine I believe is the cause of my insecurities. Over thinking has caused me to stress myself out over minor situations that could have easily been avoided. I developed early, very early, as early as 7 years old. In my young mind, I thought I was just like everyone else. That was until someone finally spotted it out, making m e aware of my abnormality. This then made me feel self-conscious about my physical appearance. For years to pass, I continued to believe that my abnormality was wrong. As if I was supposed to look like one thing but did not. I hit puberty before anyone of my age.I was the tallest amongst my friends and classmates and the most developed. Boys at my age did not look at girls that were â€Å"bigger† than them, or looked older than them. They were interested in girls that looked their age, which was only about 9 and 10. I did not take this as â€Å"I’m too good for them† or â€Å"They’re not on my level yet. † I took this as â€Å"boys don’t want me because I am ugly. † I would think that people only wanted to befriend me just to have a reason to laugh at me, or make me cry – considering I was a huge cry baby – I would think no one genuinely wanted to be my friend.We are all taught to watch our surroundings and who we allow in our lives. After all, you are a reflection of those that you surround yourself with. As I’ve grown up and have matured, a lot, I am still very self-conscious, but I choose not to let people know. All the hurt and agony I feel, I hide and keep to myself. It can hurt to hear the truth, the desire to know the truth but afraid of what the answer may be. This is where the overthinking plays in. The simplest thought, I over analyze and interpret in my own way and this can most likely cause me to come up with conclusions that were never discussed.These thoughts that I come u with tend to bring me down, making me feel worse than before. My mind is consistently in motion, I am always processing something. Without the peace of mind I desperately want, I will always scrutinize everything. This is a truly personal flaw that no one could ever point out, much more complex than any physical â€Å"flaw†. I have grown to not care what people have to say about what may seem as a flaw to them but I still undergo a personal struggle of attempting not to over analyze situations and allowing them to solve itself instead of making up a solution in my conflicted mind.

“1984” by George Orwell Analysis Essay

When two claims contradict one another, it is futile and useless in attempting to analogize between the two. George Orwell, the author of the novel 1984, defines doublethink as â€Å"the power of holding two contradictory beliefs in one’s mind simultaneously, and accepting both of them.† It is the idea of genuinely accepting two conflicting ideas, which eliminates an individual’s capacity of being able to think or act freely. Dinh, the author of both the Patriot Act and the essay â€Å"How the USA Patriot Act Defends Democracy†, uses a modern day form of double think in an attempt to justify the Patriot Act, an act which unconstitutionally violates the individual’s right of privacy through the clandestine use of surveillance. Gelsey, the author of the essay â€Å"The FBI is Reading over Your Shoulder† illustrates the potential effect of the Library Records Provision of the Patriot Act, otherwise known as Section 215. Section 215 allows the go vernment to search and obtain the records of any individual without the individual’s consent or knowledge. Gelsey claims that â€Å"intimidating readers in such a manner is, in effect, controlling what we read and how we think†, thus it â€Å"circumvents the First Amendment by threatening readers rather than prohibiting what they read.† Gelsey compares this statement to Winston Smith, the protagonist of the novel 1984, whose capacity of free thought and self expression is impaired and damaged due to constant monitoring and surveillance. The two conflicting claims of both Dinh and Gelsey bring in to point the issue of protecting individual rights versus the right of the state to access an individual’s private information. Dinh claims that a balance of â€Å"ideals† and â€Å"techniques† is necessary and required for the rights of the individual to be protected. However, these â€Å"techniques† of surveillance and monitoring violate those â€Å"ideals†, which are the constitutional rights that protect an individual from state power. Dinh’s statement of combining â€Å"ideals† and â€Å"techniques† can be viewed as a modern day form of doublethink because Dinh attempts to justify the Patriot Act through the explanation of how the rights of an individual can only b e protected when those rights are unconstitutionally violated through the exposure of privacy. Doublethink, which is the simultaneous belief in two contradictory ideas  while being unaware of its compatibility, is a form of manipulation of the mind. In the novel 1984, the protagonist Winston Smith is constantly under monitor and surveillance, which has altered and mangled his mind. Thus he becomes incapable of being able to know which thoughts are truly his, and is no longer able to express himself of his own free will. The perpetual government surveillance in the novel forces Winston to secretly purchase a diary in which to write his own thoughts. However, the pressure of being under incessant monitoring has made Winston incapable of expressing his own thoughts, as he is only able to write the same phrase over and over. This creates a sense of paranoia that is also seen in Gelsey’s essay as she writes about the interminate surveillance and monitoring of innocent and unsuspecting individuals. Gelsey states that â€Å"the feeling of being monitored inhibits freedom of thought† as seen in Winston, and also in modern society today. However, Dinh, the writer of the Patriot Act, claims such fear and paranoia are absurd, and states that it is â€Å"historically and legally unfounded† to compare government surveillance to that of the surveillance used in 1984. In the novel, the Party, who are elites, uses doublethink as a massive campaign in order to psychologically manipulate the individuals of the society they live in. By using double think, the Party is able to deteriorate the individual’s capability of being able to think independently. They manipulate the individual into believing whatever they are told to believe. The official slogan of the Party, which is â€Å"war is peace, freedom is slavery, ignorance is strength† is the first example and introduction to a form of doublethink. The words of the slogan all contradict one another. Yet the party is successfully able to manipulate society, which allows them to force individuals into believing whatever is needed to believe, regardless of ho w illogical or contradictory the statement may be. By being manipulated and coerced into accepting the ambivalent and conflicting nature of doublethink, the independence and self determination of individuals begin to dwindle and diminish. In 1984, doublethink is seen once more as Winston Smith deletes disturbing yet true facts from the public records. He is then forced by the Party to believe the fabricated version of the truth. A modern day form of doublethink is used by Dinh, the author of the Patriot Act. Dinh expresses a modern day form of double think as he arfues that the Constitution, which protects individuals  from government power, must be violated by the government in order for the individual’s right to be protected. This unconstitutional claim contradicts itself, thus Dinh has incorporated a modern day form of double think in his essay. As the plot of 1984 progresses, it is clarified that newspeak must be present in order for doublethink to be effective. Newspeak is the official language of the society in 1984. The Party created Newspeak with the purpose of limiting a person’s thought and speech, thus eliminating any rebellious thought. This allows the Party to constantly monitor individuals and to further ensure that everyday thought and speech can be limited and manipulated. Newspeak is the method the Party members adopt in order to control and manipulate thinking through the alteration of language, while double think is the technique the Party members use to directly control individual thoughts. Doublethink also allows the Party, or in Dinh’s case, to hide its own wrongs from itself and society through the continual use of surveillance and propaganda. This proves to affect not only the individual’s thought and actions shown in 1984, but also that of the individual members of the Party. Doublethink proves to be an effective method of persuasion and manipulation not only in the novel 1984, but in modern society as well, as seen in the issue brought upon by the Patriot Act. When the individual’s right to privacy is tested by the government, it is justifiable for the principle and morality of the government to be tested by the individual. The Patriot Act, written by Dinh, claims to balance the â€Å"ideals† and â€Å"techniques† that are required for the protection of the individual’s rights granted by the Constitution. Section 215 of the Patriot Act grants the government the ability to obtain the records of any individual, such as library book records, providing that the government assures that it is trying to â€Å"protect against terrorism.† It is stated in the First Amendment that an individual has the right to read whatever book or material they desire to read. However, Section 215 of the Patriot Act violates the right of being able to freely choose what an individual wants to read. If the rights of one person are violated, then the rights of every individual of this country are violated. Therefore it is constituti onal and democratic for the right of every individual to be protected, not just a select few. In society today, the free communication between people is the  basis for free thinking. the freedom of thought is curtailed if there is no free communication, which results in restricted thinking. Gelsey writes that the â€Å"FBI is policing our minds by purporting to read them.† Although Dinh claims that the Patriot Act protects the rights of individuals, Gelsey believes that this section violates the most essential right granted by the Constitution, which is that â€Å"giving up privacy rights can’t guarantee physical safety, but it will almost certainly inhibit intellectual freedom.† She states that she does not want to give up liberty for security because it does not guarantee security. However, the pressure of being watched and monitored will take away the individual’s ability to properly think, as shown by Winston in the 1984. This is where Dinh disagrees. He states that such â€Å"concerns expressed about official surveillance of US citizens are reasonable and should be addressed.† He then attempts to explain how the Patriot Act does not violate individual rights by stating that the society should â€Å"trust us. The government wouldn’t abuse these new powers against individuals.† However, it is difficult to trust Dinh’s claim based on his lack of credibility. From the beginning of his essay â€Å"How the USA Patriot Act Defends Democracy†, contradictory statements are already evident. Although he wrote the Patriot Act, Dinh thinks that the Patriot Act is â€Å"one of the most important legislative measures in American history.† If Dinh â€Å"thinks† that the Patriot Act is only â€Å"one of the most legislative measures†, it shows that Dinh himself is not sure whether or not it is important at all. He also states that the terrorists are nihilistic, which is untrue. Terrorists are religious fanatics and true believers in religious or personal causes. All these inaccurate and false statements demonstrates Dinh’s lack of credential. Therefore the readers have valid reason of not accepting Dinh’s claims. As a result, Dinh attempts to use a modern day form of doublethink in an attempt to justify his claims in order to persuade the reader. Chaos and discord is inevitable without a certain amount of balance. In the concluding paragraph of Dinh’s essay, Dinh attempts to clarify the relationship of ideals and techniques. Dinh states that the â€Å"foundation of liberty is under attack†¦Ã¢â‚¬  Although he persuasively attempts to articulate this claim, the â€Å"foundation of liberty† is in fact not in jeopardy. The  foundation of liberty is the Constitution, which states the rights of citizens in this democratic nation. These rights include the Bill of Rights, which are the amendments of the Constitution. Dinh alerts the readers that terrorists are attempting to attack the foundation of liberty, the Constitution. However, terrorists do not prioritize in the undertaking of missions to eliminate the rights of U.S. citizens. Terrorists attempt to define their reason of terrorism by attacking capitalism. Capitalism and democracy are not similar systems. Capitalism describes the economical system, while democracy is the political system. Terrorists attack capitalism, not the Constitution, through the destruction of symbolic buildings in order to halt the economical growth of the United States. Further in the paragraph, Dinh exclaims that it is â€Å"critical that we both reaffirm the ideals of our constitutional democracy.† Dinh defines â€Å"ideals† as the rights given to each individual that protects from government power. The â€Å"constitutional democracy† he also writes about is not the fantasy of economic opportunity, but it is Constitution and the Bill of Rights. Dinh also states that it is important to â€Å"discern the techniques necessary to secure those ideals against the threat of terrorism.† Dinh believes that the Patriot Act is the necessary â€Å"technique† that can extend the powers of government by going beyond what the law permits. These â€Å"techniques† violates the Constitution through the surveillance of individuals by the order of the state. By declaring that these â€Å"techniques† are necessary in order to secure the â€Å"ideals† against the threat of terrorism, Dinh is acknowledging the fact that the Constitution must be violated in order for it to be protected from terrorism. However, it is was already mentioned that the terrorists do not pursue the Constitution, but rather the economic growth of the U.S. Dinh indicates that the government must violate the rights which protect individuals from state power in order to protect those rights. This is an evident use of modern double think, which is the â€Å"the power of holding two contradictory beliefs in one’s mind simultaneously, and accepting both of them† Dinh continues by quoting a renowned law professor who knows nothing about the terrorists that Dinh is warning the readers about. The quote â€Å"ideals without techniques are a mess. But technique without ideals is a menace† does not relate to Dinh’s Patriot Act. Dinh simply uses Llewellyn’s quote without even explaining the intended meaning of it. Dinh attempts to  relate the Patriot act with the â€Å"ideals† and â€Å"techniques†, but it is evident that the two cannot be compared in any aspect. There is only the reiteration and repetition of the words â€Å"ideals† and â€Å"techniques†, which does not clearly explain the meaning or purpose of Dinh’s use of those words. Dinh merely states that the combining of ideals and techniques will shield democracy, and then uses double think in order to justify how the Patriot Act violates the Constitution and individual rights. It is evident that Dinh’s statement can be viewed as a modern day form of double think because it attempts to combine the contradictory claims that an individual’s rights can only be protected through the violation of those rights. Gelsey claims that the governmental â€Å"techniques†, which involve surveillance and obtaining unwarranted records, directly violate the â€Å"ideals† and rights that Dinh claims to protect. The capacity of being able to think and act freely are prohibited, if not restricted, hen people are aware that they are under constant surveillance, Innocent individuals being monitored would not be able to act freely because they would not know what actions are capable of being considered suspicious. Gelsey connects her statement to 1984 and its protagonist Winston Smith, whose capability to act and think freely was tampered with due to the strain of being under constant surveillance. Yet Dinh argues against such claims by stating that â€Å"During these times, when the foundation of liberty is under attack, we must reaffirm the ideals of our constitutional democracy and also discern the techniques necessary to secure those ideals against the threat of terrorism.† Beneath all of the fanciful dictation and reiteration of words, the readers discover that such â€Å"techniques† only violate those â€Å"ideals.† The violation of privacy rights can only be regarded as a direct violation to the Constitution, not as a â€Å"shield† to those â€Å"ideals.† As Dinh discards the comparison of the Patriot Act with Orwell’s illustration of the state’s potential to invade individual rights, the readers discard Dinh’s credentials as well, due to the inaccurate and inconclusive use of the â€Å"techniques† and â€Å"ideals† he regards as necessary in the fight against â€Å"terrorism.† Citing Sources Gelsey, Zara. â€Å"The FBI is Looking Over Your Shoulder.† The Brief Bedford Reader. Ed. X. J. K. Kennedy, Dorothy M. Kennedy, and Jane E. Aaron. 9th. Ed. Boston: Bedford, 2006. 473- 478 Dinh, Viet. â€Å"How the U.S. Patriot Act Defends Democracy.† The Brief Bedford Reader. Ed. X. J. K. Kennedy, Dorothy M. Kennedy, and Jane E. Aaron. 9th. Ed. Boston: Bedford, 2006. 479- 485 Orwell, George. _1984_. Afterword by Erich Fromm. New York: Signet, 1992